Customer Agreement – Terms of Service

Effective starting: September 19, 2016

This Educator Impact Customer Agreement (the “Agreement”) is between you and EI Pty Ltd (ABN 32 169 499 807) (“EI”). If you are agreeing to this Agreement not as an individual but on behalf of your company or school, then “Customer” or “you” means your company or your school, and you are binding your company or school to this Agreement. EI may modify this Agreement from time to time, subject to the terms in Section 25 (Changes to this Agreement) below.

By clicking on the “I agree” (or similar button) that is presented to you at the time of your Order, or by using or accessing Educator Impact’s products, you indicate your assent to be bound by this Agreement.


This Agreement governs your initial purchase or trial as well as any future purchases or trials made by you that reference this Agreement. This Agreement includes our Privacy Policy and our Acceptable Use Policy, any Invoices, and any other referenced policies and attachments.

  • 1.1 If there is any inconsistency between the terms and conditions in the Privacy Policy or the Acceptable Use Policy and those in the body of this Agreement, the former will prevail to the extent of the inconsistency.
  • 1.2 The Agreement with Educator Impact includes this Agreement and any terms and conditions contained in Educator Impact’s invoice, which has been paid by the customer.


EI’s Invoice will specify the number of licences, subscription start and subscription end and billing requirements.


  • 3.1 Educator Impact grants the Customer:                                                                                                                                                                                         
    • a. a non-exclusive, non-transferable, personal limited use right to access and use the Services for the Customer’s internal business operations for the number of licences for which the Customer has paid the fees for the Subscription Period;                                                                                       
    • b. the right to receive support services.
  • 3.2 Educator Impact will deliver the Services to the Customer and to each Participant in accordance with this Agreement.
  • 3.3 Educator Impact will perform its obligations under this Agreement with due care and skill in a professional and timely manner.
  • 3.4 Educator Impact will listen to, and proactively ask for, the Customer’s feedback, and wherever possible make continual improvements to its services and offerings.
  • 3.5 Educator Impact will provide the Customer with reasonable access to an EI Support Administrator.


  • 4.1 The Customer will:
    • a. promptly provide all decisions and information requested by Educator Impact in connection with the Services; and                                              
    • b. promptly distribute to the Participants all communications related to the EI Process.  
  • 4.2 The Customer will ensure that all information and materials provided to Educator Impact in connection with this Agreement:                             
    • a. is current, accurate and complete;                                                                                                                                                                                                 
    • b. is provided promptly or otherwise within the agreed timeframes;                                                                                                                                        
    • c. is not misleading, deceptive, defamatory, unlawful or objectionable; and                                                                                                                             
    • d. does not infringe the intellectual property rights of any person or other entity.
  • 4.3 The Customer will appoint a Customer Coordinator responsible for the following tasks:                                                                                                       
    • a. complete key responsibilities as outlined in the Customer Coordinator Handbook;                                                                                                           
    • b. be the first point of contact for each Participant in relation to the EI Process;                                                                                                                   
    • c. ensure that each Participant understands the EI Process, its logistics at the school and is aware of the agreed Delivery Schedule for each Cycle of the EI Process.
  • 4.4 If the Customer fails to comply with its obligations under this clause 4, Educator Impact will not be liable for any failure to meet any timelines and reserves the right to vary the Delivery Schedule.


  • 5.1 The Customer acknowledges that the content of any report, feedback or other document contains Confidential Information.
  • 5.2 The Customer must ensure that every participant in the Services uses an email address and software that is secured by effective security so that only the participant (and information technology support staff) can access information made available from the Services.
  • 5.3 The Customer must keep confidential all reports, documents and any other information supplied to it pursuant to the Services.


  • 6.1 If you register for a free trial, we will provide the Services to you for free to a limited number of Participants for a limited time as notified to you by us.
  • 6.2 At the conclusion of any free trial we will cancel the Services.
  • 6.3 At any time during the period of this agreement you may add additional licences to your subscription and we will invoice you in accordance with the licences ordered in the online sign up form.
  • 6.4 Except as provided by the Australian Consumer Law, no warranties are provided during the free trial and the Services are provided “as is”.
  • 6.5 The Customer will pay to Educator Impact the fees and charges for the Services and the Licence Fee without set-off or deduction within 14 days of the invoice date.
  • 6.6 If a Multi-year Discount is specified in an invoice Educator Impact issues to the Customer, and the Customer pays the invoice, then:                    
    • a. The period of this agreement is the Multi-year Subscription Period;                                                                                                                                     
    • b. The Customer shall be entitled to the Multi-year Discount, subject to sub clause d.                                                                                                           
    • c. The Customer may terminate this agreement by giving Educator Impact not less than three months’ notice in writing prior to each anniversary of the Commencement Date;                                                                                    
    • d. If the Customer terminates this agreement prior to the end of the Multi-year Subscription Period, Educator Impact will invoice the Customer for and the Customer must pay to Educator Impact an amount equivalent to all Multi-year Discounts actually applied to the Fees during the Multi-year Subscription Period.
  • 6.7 If an Early Payment Discount is specified in the invoice and Customer pays the invoice then:                                                                                           
    • a. Clause 6.6 shall apply;                                                                                                                                                                                                                     
    • b. The Fees shall be discounted in accordance with the Early Payment Discount;                                                                                                                   
    • c. The Customer must within 14 days of receipt of an invoice on or about the Commencement Date pay the Fees for years one and two of the Multi-year Subscription Period;                                                                                           
    • d. If the Customer terminates this agreement prior to the end of the Multi-year Subscription Period, Educator Impact will invoice the Customer for and the Customer must pay to Educator Impact in addition to any other amounts owing (including under clause 6.6) an amount equivalent to the Fees multiplied by the Early Payment Discount multiplied by the number of years of the Multi-year Subscription Period.
  • 6.8 All amounts payable under this Agreement are exclusive of GST. If GST is payable in relation to a Taxable Supply, the amount payable for that Taxable Supply is the amount for that Taxable Supply specified in this Agreement plus GST. The parties must provide each other with all documentation required to claim any Input Tax Credit, set off, rebate or refund for or in relation to any GST included in any payment made under this Agreement. In this clause 6.6, the terms “GST”, “Taxable Supply” and “Input Tax Credit” have the meaning given in A New Tax System (Goods and Services Tax) Act 1999 and related tax imposition Acts of the Commonwealth of Australia.
  • 6.9 If the Customer fails to pay an overdue amount within 7 days of a notice that the invoice is overdue, Educator Impact reserves the right to suspend the delivery of the Services or any other obligations under this Agreement until the overdue invoice is paid in full.


  • 7.1 The Customer may request a change to the scope of Services at any time (including conducting workshops, consulting and training) upon notice to Educator Impact.
  • 7.2 If Educator Impact agrees to change the scope of the Services as requested by the Customer, Educator Impact will charge, and the Customer will pay, additional fees and charges for the performance or implementation of such changes.


  • 8.1 Each licence permits one Participant to participate in the EI Process for one Product during the subscription period.
  • 8.2 The Customer acknowledges and agrees that the Licence Fee payable for each licence is based on the then-current Licence Fee for such licences.
  • 8.3 If the Customer requests an additional licence in accordance with clause 9.3, Educator Impact will invoice the Customer the Licence Fee for the additional licence(s).
  • 8.4 At the end of the then current Subscription Period, Educator Impact will reconcile the number of purchased licences against the number of Participants who participated in at least one Cycle of the EI Process. A Participant who starts a Cycle of the EI Process is deemed to have participated in the Cycle of the EI Process whether or not he or she completes any of the components of the Cycle of the EI Process. An unused licence is a Participant who has not started a Cycle of the EI Process.
  • 8.5 If Educator Impact identifies any unused licences during the Subscription Period:
    • a. Educator Impact will provide the Customer with a credit note to the value of the Licence Fee for each unused licence, up to a maximum of 10% of the total number of licences purchased by the Customer during that Subscription Period; and
    • b. the Customer may use the credit note in accordance with the terms and conditions in clause 8.6. For example, if the Customer purchases 50 licences during the Initial Subscription Period, any credit note issued under this Agreement at the end of the Initial Subscription Period will be subject to a maximum value of 5 (being 10% of 50) x the Licence Fee for each licence.
  • 8.6 Any credit notes issued by Educator Impact to the Customer under clause 8.5 are subject to the following terms and conditions:
    • a. the Customer may apply the credit note to one or more future invoices issued by Educator Impact to the Customer under this Agreement;
    • b. the credit note is not transferable or redeemable for cash; and
    • c. the credit note will automatically expire on the earlier of: i.  12 months from the date of issue; or ii. the date on which this Agreement expires or is terminated for any reason.


  • 9.1 In order to participate in the EI Process for a Product, each Participant must have a licence. Two different Participants cannot share the same licence.
  • 9.2 The number of Participants licenced to participate in a Cycle of the EI Process for a Product during the Subscription Period is defined by the number of active licences the Customer has purchased.
  • 9.3 The Customer may request that Educator Impact add additional Participants to the EI Process, provided:
    • a. the Customer Coordinator provides the EI Support Administrator with full details of the new Participant (e.g. full name, email address, school years taught, leadership position);
    • b. the Customer Coordinator ensures that the Participant is informed about the EI Process and its logistics in the Customer’s organisation; and
    • c. the Participant is able to complete the EI Process within the current Delivery Schedule.
  •  9.4 Participants who are added during the Subscription Period as per 9.2 and 9.3 will have the same expiry as other licences.


  • 10.1 A Cycle of the EI Process begins when the Customer gives Educator Impact the details of each Participant and agrees the Delivery Schedule.
  • 10.2 The Customer is permitted to run a maximum of 4 Cycles of the EI process per year per product.
  • 10.3 A Cycle of the EI Process ends in line with the agreed Delivery Schedule.
  • 10.4 A Participant will be considered to have successfully completed a Cycle of the EI Process for Teachers when he or she has:
    • a. completed their Self-Assessment;
    • b. received at least one Observer Survey response;
    • c. received at least one Student Survey response;
    • d. attended the Goal Setting Workshop; and
    • e. submitted their S.M.A.R.T. development goal within the agreed Delivery Schedule.
  • 10.5 A Participant will be considered to have successfully completed a Cycle of the EI Process for Leaders when he or she has:
    • a. completed their Self-Assessment;
    • b. received feedback from one other source (supervisor, peer, direct-report, or other staff)
    • c. attended the Goal Setting Workshop; and
    • d. submitted their S.M.A.R.T. development goal within the agreed Delivery Schedule.
  • 10.6 The Services will always be delivered using the latest version of Educator Impact.


  • 11.1 On successful completion of the EI Process, a Participant is eligible for 4 hours of teacher identified professional development. EI will provide Participants who successfully complete the EI Process with a Certificate of Completion. Certificates of Completion can be used by Participants when maintaining teacher accreditation.
  • 11.2 Educator Impact is currently endorsed to provide NESA Registered Professional Development for teachers accredited at Proficient Teacher. While EI is endorsed: 
    • a. Successful completion of one cycle of Educator Impact’s evidence based professional learning for teachers will contribute 4 hours of NESA Registered PD addressing 3.6.2, 6.1.2, 6.2.2 and 6.3.2 from the Australian Professional Standards for Teachers towards maintaining Proficient Teacher Accreditation in NSW.
    • b. EI will register all successful and eligible teachers with NESA QTC and notify your school’s Coordinator when their registration has been submitted. Only teachers who are accredited at the time of your school’s participation in EI and with an accreditation level at or below the Proficient Teacher level will be registered with NESA QTC.


  • 12.1 The Customer must not, unless expressly provided by this Agreement:
    • a. use the Services to provide any facility management or service bureau service, or for the benefit of any third party other than as set out in this agreement;
    • b. copy, adapt, translate, publish, communicate to the public, or create any derivative work or translation of the Services;
    • c. sub-licence, lease, rent, loan, assign, novate or otherwise transfer the Services to any third party;
    • d. disclose the Services to any third party other than any of Customer’s contractors who are bound by obligations of confidentiality which are no less restrictive than those specified in this agreement;
    • e. reverse engineer, reverse compile, de-compile or disassemble the object code of the Services or any part of the Services, or otherwise attempt to derive the source code of the Services, except to the extent permitted by law;
    •  f. use the Services for any use or with any Customer Content that:
    • g. infringes any person’s intellectual property rights, right to privacy, right to keep confidential information confidential, right to publicity or induces any person to breach a contract;
    • h. is unlawful (including breaching laws relating to the wrongful distribution of email or other electronic messages “spam”), discriminatory, derogatory, defamatory, slanderous, malicious, obscene, contains child pornography or is immoral;
    • i. contains any virus, Trojan horse or other malicious code, or is used to gain unauthorised access to, does harm to, wrongfully intercepts, expropriates, accesses or uses for any wrongful purpose, any person’s hardware, software, network or data;
    • j. wrongly identifies, or disguises, the sender or place of origin of any communication;
    • k. contains links to any other website that contains information that is of a type described in this clause ((f));
    • l. in Educator Impact’s opinion, exceeds “fair use” by using a disproportionate or in appropriate amount of the infrastructure or resources that are used to operate the Services;
    • m. access, monitor or copy any content of the Services using any robot, spider, scraper or automated process or manual process, or deep link or any part of the Services;
    • n. bypass or circumvent, or attempt to bypass or circumvent any measure that is designed to limit access to any part of the Services, including uncapped that to the extent permitted by law;
    • o. frame, mirror or otherwise include any part of the Services in any other website or application;
    • p. use the Services for the purpose of building a competitive product or service or copying its features or user interface;
    • q. remove, alter or obscure any Educator Impact trade marks, or any proprietary or restricted use notice on the Services or any material that is downloaded from it;
    • r. allow the Services to become the subject of any charge, lien or other encumbrance; or
    • s. deal in any other manner with any or all of Customer’s rights and obligations under this agreement.


  • 13.1 This Agreement is in effect for as long as you have a valid Licence or Subscription Period, unless sooner terminated as permitted in this Agreement. Either party may terminate the Agreement on 7 days’ written notice to the other party if the other party:
    • a. breaches the terms of the Agreement which breach remains unremedied for more than 21 days;
    • b. becomes insolvent, bankrupt, goes into liquidation, commences winding up proceedings, or has a receiver or a receiver and manager appointed.
  • 13.3 On the termination of this Agreement:
    • a. Educator Impact is no longer obligated to perform any of the Services; and
    • b. any credit notes issued under clause 8.5 will automatically expire and the Customer will not be entitled to a refund for any unused credit.
  • 13.4 The Customer will be eligible for a full refund of the Licence Fees if the Customer terminates this Agreement within 14 days from the date of an Order Form provided the Services have not commenced.


  • 14.1 The Customer warrants and represents that each Participant has consented to the provision of his or her personal information (as that term is defined in the Privacy Act 1988) and Demographic Data to Educator Impact for the purpose of performing its obligations under this Agreement and for purposes set out in clause 14.4. The Customer indemnifies Educator Impact for any breach of this warranty.
  • 14.2 Educator Impact will comply with the Privacy Policy.
  • 14.3 Educator Impact will not, at any time, disclose to any person or company or other third party any Confidential Information of the other party or Customer Content other than where:
    • a. disclosure of the Confidential Information is necessary to enable performance of obligations under this Agreement;
    • b. disclosure is required by law; or
    • c. written consent to disclose is provided by an authorised representative of the party who owns the Confidential Information.
  • 14.4 Educator Impact reserves the right to use any de-identified information forming part of the survey data and/or Demographic Data for any of the following purposes:
    • a. generating individual feedback summaries and the School Delivery Feedback Summary to the Participants;
    • b. internal business purposes, including improving the EI Process and EI Methodology;
    • c. promoting and marketing Educator Impact’s products and services; and
    • d. conducting research and creating publications relating to trends in Education.
  • 14.5 Any use under clause 14.4 will take place with identifying information removed, and never in a way that identifies a school or a Participant, except with the prior consent of an identified party.
  • 14.6 Educator Impact retains ownership of the survey data.
  • 14.7 Educator Impact will only use survey data for analysis and reporting at an aggregate level (and with all identifying information removed), and never disclose results of a teacher or leader or school without prior written consent from the Customer.
  • 14.8 Customer acknowledges and agrees that Educator Impact, or its nominee, may inspect and have access to the usage logs in the Subscription Service for the purposes of ensuring that Customer has complied with the terms of this agreement.


  • 15.1 The Customer owns the Customer Content and all rights (including intellectual property rights), title and interest to Customer Content. The Customer grants Educator Impact a non-exclusive licence to use Customer Content for the purpose of performing Educator Impact’s obligations under this Agreement and any support services. Educator Impact has no right or obligation to review, edit or modify the Customer Content for any other purpose except as expressly set out in this agreement.
  • 15.2 Educator Impact or a third party owns all rights (including intellectual property rights), title and interest to the Pre-existing Materials and the Contract Materials.
  • 15.3 Educator Impact grants the Customer a non-exclusive, non-transferable perpetual licence to use:
    • a. the Pre-Existing Materials to the extent that such materials form part of, or are integral to, the Contract Materials; and
    • b. the Contract Materials for the purposes contemplated by this Agreement.
  • 15.4 The Customer will not copy, reproduce or distribute the Contract Materials or the Pre-Existing Materials without Educator Impact’s prior written consent.
  • 15.5 Educator Impact has no liability for any claim of infringement for:
    • a. any use of the Contract Materials by the Customer in any manner inconsistent with this Agreement; or
    • b. the Customer’s use of the Contract Materials in combination with other materials not provided by Educator Impact.


  • 16.1 The Customer agrees to provide Educator Impact feedback related to the delivery of services. Feedback to Educator impact will remain confidential. Educator Impact will request in writing if it would like to use any feedback from The Customer for publicity purposes.
  • 16.2 The Customer and any Participant who provides feedback to Educator Impact grantsEducator Impact a worldwide, royalty-free, non-exclusive, perpetual and irrevocable licence to use, copy, modify and otherwise exploit any suggestions, recommendations or other feedback provided by the Customer or its Participants or its other staff relating to the Services provided by us.
  • 16.3 We are always striving to improve our Products. In order to do so, we need to measure, analyze, and aggregate how users interact with our Products, such as usage patterns and characteristics of our user base. We collect and use analytics data regarding the use of our Products as described in our Privacy Policy.


  • The Services may include Third Party Products. The Customer acknowledges that:
    • a. the Customer’s (or Participant, as applicable) use of the Third Party Products will be subject to the Third Party Contract(s); and
    • b. the Third Party Contract(s) will be between the Customer (or Participant, as the applicable) and the Third Party Supplier.


  • 18.1 The Customer warrants that it is capable of participating in the EI Process as contemplated under this Agreement.
  • 18.2 Educator Impact does not represent or warrant that the Services will be secure, confidential, uninterrupted, error-free, accurate, complete or current. The Customer acknowledges that there are risks inherent in internet connectivity that could result in the corruption or loss of the Customer’s privacy, data, Confidential Information and other property.
  • 18.3 Educator Impact makes no representations or warranties in relation to any Third PartyProducts.
  • 18.4 To the extent permitted by law, Educator Impact excludes all conditions, terms, representations and warranties other than those expressly set out in this Agreement.
  • 18.5 To the extent that the provisions of the Competition and Consumer Act 2010 (Cth) (CCA) apply to goods or services supplied under this agreement, then the provisions of this agreement are subject to the provisions of the CCA.
  • 18.6 To the extent that there is a failure to comply with a guarantee under sections 54 to 59 of the CCA in respect of goods which are not goods of a kind that are ordinarily acquired for personal, domestic or household use or consumption, then to the extent permitted by law, the Supplier’s liability is limited to one or more of the following, at the election of the Supplier:
    • a. the replacement of the goods or the supply of equivalent goods;
    • b. the repair of the goods;
    • c. the payment of the cost of replacing the goods or of acquiring equivalent goods;
    • d. the payment of the cost of having the goods repaired.
  • 18.7 To the extent that there is a failure to comply with a guarantee in respect of the supply of services under sections 60 to 62 of the CCA, then to the extent permitted by law, the Supplier’s liability is limited to one or more of the following, at the election of the Supplier:
    • a. supplying the services again; or
    • b. payment of the cost of having the services supplied again.
  • 18.8 If the Australian Consumer Law applies to goods supplied under this agreement, then:                                                                                                       a. “Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
  • 18.9 The services that are provided under this agreement to remedy any defect in the Services are a “warranty against defects” as defined in regulation 90 of the CCA. These services are provided by Educator Impact of Ground Suite, 107 Mount St, North Sydney, telephone number +61 2 9964 8700, email address [email protected]
  • 18.10 The Customer indemnifies, defends and holds Educator Impact harmless against all loss, damage, claims, liabilities, costs and expenses (including legal fees) arising from, or in connection with:
    • a. any claim or demand brought by third parties in relation to the Customer Content or the Services; and
    • b. any negligent, wrongful, unlawful or fraudulent act or omission or any breach of this Agreement by the Customer or its officers, employees, contractors, agents or service providers. except to the extent that such loss, damage, claims, liabilities, costs and expenses is caused by Educator Impact.
  • 18.11 To the extent permitted by law, Educator Impact excludes liability for:
    • a. Third Party Products;
    • b. loss of data, loss of revenue, loss of profits, loss of opportunities and any indirect or consequential loss or damage;
    • c. any delays in the rollout of the EI Process caused by the Customer; or
    • d. any Customer Modifications.
  • 18.12 To the extent permitted by law, Educator Impact’s total aggregate liability in connection with this Agreement, whether based on warranty, contract, statute, or tort (including negligence) will not exceed two times the Licence Fees paid by the Customer to Educator Impact in the 12 months preceding the date of the claim.


  • 19.1 Educator Impact may communicate for marketing and promotional purposes that the Customer has implemented the EI Process at its school.
  • 19.2 Educator Impact may use the name and/or logo of the Customer for marketing and promotional purposes.


  • 20.1 The Customer, Customer Coordinator or Participants may raise technical or delivery issues relating to the EI Process by email to [email protected] Issues will be assessed by an EI Support Administrator and prioritised as per internal Customer support processes.
  • 20.2 Educator Impact Customer support hours are between 9:00am and 5:00pm (AEST) Monday to Friday with the exception of NSW or national public holidays.
  • 20.3 For any disputes or complaints which are unable to be resolved by an EI Support Administrator the Customer should contact the EI Support Manager.


  • 21.1 In the event that the performance of any obligation under contract by either Educator Impact or the Customer is prevented due to an event of Force Majeure, neither party will be responsible to the other for failure or delay in performance of its obligations under this Agreement.
  • 21.2 Each party shall promptly notify the other parties of the occurrence of an event of Force Majeure.


The laws of New South Wales govern this Agreement, and each party unconditionally submits to the exclusive jurisdiction of the courts of New South Wales, Australia.


  • 23.1 This Agreement is the entire agreement in relation to the subject matter between the parties and may not be amended or supplemented other than in writing signed by both parties.
  • 23.2 This Agreement supersedes all prior agreements and understandings between the parties in relation to the subject matter of this Agreement.
  • 23.3 If the Australian Consumer Law applies to this agreement, nothing in this agreement excludes, restricts or modifies a guarantee, right, liability or remedy to the extent that to do so would render a term void or be a breach of the Australian Consumer Law.


If this Agreement is rendered invalid at any time by any provision contained in it, any such provision will to the necessary extent be excised from the Agreement and the remainder of both the clause and this Agreement will continue.


Educator Impact reserves the right to amend any terms and conditions in this Agreement from time to time including any referenced policies and other documents. If a revision meaningfully reduces your rights, we will use reasonable efforts to notify you (by, for example, sending an email to the billing or technical contact you designate in the applicable Order, posting on our blog, through your EI account, or in the Product itself). If we modify the Agreement during your Subscription Period, the modified version will be effective upon your next renewal of a Subscription Period, as applicable. In this case, if you object to the updated Agreement, as your exclusive remedy, you may choose not to renew, including cancelling any terms set to auto-renew. With respect to No-Charge Products, accepting the updated Agreement is required for you to continue using the No-Charge Products. You may be required to click through the updated Agreement to show your acceptance. If you do not agree to the updated Agreement after it becomes effective, you will no longer have a right to use No-Charge Products. For the avoidance of doubt, any Order is subject to the version of the Agreement in effect at the time of the Order.

DEFINITIONS In this Agreement, the following definitions apply: 360-degree Participant Feedback Surveys means the feedback surveys through which a Participant receives feedback (e.g. an observer, a student, a supervisor). Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010. Certificate of Completion means a certificate awarded to a Participant who has completed a Cycle of the EI Process. Customer Coordinator means an employee of the Customer who is responsible for coordinating all the commitments of the Customer. Customer Coordinator Handbook means the handbook provided by Educator Impact to the Customer, as amended from time to time. Customer Content means all content and materials the Customer provides Educator Impact for the provision of the Services, and includes any information, in any format, that is entered into the Services by any person other than Educator Impact and its representatives that is to be stored, processed or used by or on behalf of the Customer. Customer Modifications means any Customer requested modifications to the Contract Materials. Confidential Information means:

a.Information or material designated as ‘confidential’ or proprietary to EI or the Customer

b. Trade secrets of either EI or the Customer

c. Information which the receiving party should reasonably be aware is confidential.

Contract Materials means all software, materials, reports, processes, methods, specifications, documents and other works created by or on behalf of Educator Impact in connection with the provision of the Services, including all surveys, handouts, speakers’ notes, lectures, learning aids, data, presentations, audio visual productions and materials associated with the EI Process.

Cycle of the EI Process means a single delivery of the EI Process per Product.

Demographic Data is de-identified data about a Participant, including length of tenure and subjects taught.

Delivery Schedule means the agreed dates to deliver a Cycle of the EI Process, including date for commencement and date for completion.

EI means Educator Impact.

EI Privacy Policy means Educator Impact’s privacy policy, as amended from time to time.

EI Process means the end to end provision of the Services as outlined in Section 10.

EI Support Administrator means an employee of Educator Impact who is responsible for managing and supporting the roll out of the EI Process on behalf of Educator Impact.

Force Majeure means anything outside the control of a party including acts of nature, war, hostilities, civil disturbances, revolutions, terrorist attacks, or industrial action outside the party’s own workforce.

Free Trial means access to EI’s products and Services with restrictions to the period and number of participants.

Goal Setting Workshop means a workshop organised by a school’s Customer Coordinator and attended by Participants in which S.M.A.R.T. development goals are set.

Integrated Professional Development Materials means the workbook called ‘Self-Reflection and Goal Setting Workbook’ and a personalised Professional Development (PD) Plan which includes a library of online articles, videos, and papers linked to a particular EI competency.

Introduction Session is an information session run by you or someone at your company or school

Initial Subscription Period means 4 school terms inclusive of the Subscription Commencement Term or such other period as set out on the Invoice.

Licence means the right for a unique Participant (identified by a unique email) to participate in a Cycle of the EI process for a Product.

Licence Fee means the fee payable by the Customer for each licence as set out in the Order Form.

No-Charge Product means a for free version of the product also known as a Free Trial.

Observer Survey means a survey completed by a nominee of the school chosen to observe a Participant in the conduct of his or her practice.

Participants mean the teachers, leaders, staff, or other nominees nominated by the Customer to participate in the EI Process.

Pre-Existing Materials mean any materials existing at the date of this Agreement, and in the case of Educator Impact, includes all trademarks, designs,

design specifications, software, hardware or other documentation and materials used in Educator Impact’s business;

School Delivery Feedback Summary means the EI document provided to the school which aggregates all the individual 360-degree Participant Feedback Surveys within a Cycle of the EI Process for a Product.

Self-Assessment means a survey completed by a Participant, reflecting on the conduct of their practice.

Services means the services set out in the Order Form.

S.M.A.R.T. development goal means a development goal set by Participants based on their 360-degree Participant Feedback Surveys and self-reflection.

Student Survey means a survey completed by a student.

Subscription Commencement Term means the school term specified in the invoice.

Subscription Period means the initial period and any renewal period, as applicable.

Third Party Contract(s) means the contract(s) entered into between the Customer and the Third PartySupplier.

Third Party Product(s) means the product(s) supplied by the Third Party Supplier.

Third Party Supplier means the supplier that supplies the Third Party Products (other than Educator Impact).

We means Educator Impact.

You means the Customer.


In this Agreement:

  • 27.1 headings are for convenience only and do not affect the interpretation of this Agreement;
  • 27.2 the singular includes the plural and vice versa;
  • 26.3 a gender includes any other gender;
  • 27.4 a reference to a Clause or Schedule means a clause or schedule of this Agreement;
  • 27.5 a reference to a party in this Agreement includes its agents, successors, licences and permitted assigns;
  • 27.6 a reference to ‘dollars’ or ‘$’, is to Australian currency unless specified otherwise;
  • 27.7 ‘include’ and similar expressions are not words of limitation;
  • 27.8 ‘person’ includes a natural person, body corporate, partnership, joint venture, association or any other legal entity;
  • 27.9 all warranties, representations and undertakings will survive completion of this Agreement;
  • 27.10 defined terms used in this Agreement have the meaning given to them in the Invoice or in the Agreement as the case may be; any notice given under the Australian Consumer Law shall be given in accordance with the provisions of the Australian Consumer Law.
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