In Case Studies


Taipei European School (TES) is an international school based in Taipei, Taiwan and hosts students aged 3 to 18 years. Like many other schools in the region, TES is academically driven and understands the confluence of both high achievement and student wellbeing. As a school deeply-rooted in a culture of open conversation and a pastoral support team to promote this, it is important to the school that ‘every’ student is heard and their issues addressed rapidly.

Wellbeing at Taipei European School

At Taipei European School, student wellbeing is paramount. For TES, supporting wellbeing is a whole-school pursuit that aims to develop the student physically, socially, emotionally and mentally, as well as the overall school environment. It’s as important as academics. The school realises the pressures students face to succeed along with the challenges of growing up in the era of social media. With these realities, it is more important for TES to convey to their students that in addition to pursuing academic excellence, they must also make space for relaxation, adequate sleep and proper nutrition.

Wellbeing is one of the most important things we do because it’s all about the students. We say we want the best environment for them to learn. And so we need to invest in that.”

James Woodall, Asst. Head of British Secondary and High School

Bridging the delay between Check-in and Conversation

Prior to conducting ei Pulse weekly check-ins, Taipei European School conducted regular surveys using Google forms to check-in on their students. They also placed drop-boxes around the school for students less comfortable to report any issues with other students or risky behaviours they have witnessed. Unfortunately, the process of collecting and collating the responses from these initiatives proved to be an administrative burden. This meant that students were having to wait too long to have any of their issues addressed and in a school that prioritises student wellbeing, that was not an ideal outcome.

TES set out to find an evidence-based tool that enabled weekly check-ins. The simplicity, user friendliness, 60 second check-ins and instantaneous data that ei Pulse offered, coaxed James Woodall and his team to trial the tool.

With Pulse responses, we can act on any issue in a matter of minutes.

– James Woodall, Asst Head of British Secondary and High School

If you’d like to read the full case study of how weekly check-ins not only saved time but also enabled TES to initiate immediate conversations with students who need it, download it here.

To find out how ei Pulse can amplify your school’s wellbeing initiatives, get in touch with the team.

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