EI for Support Staff

A framework to ensure all support staff in schools (including bursars, maintenance, assistants, technicians, office staff, etc) have access to quality professional development and can help create a culture of continual improvement.

The Forgotten Cohort

As a major cog in how schools work it is surprising how little focus is given to this incredibly important cohort of professionals within the system. We looked at what the research and standards tells us about support staff around the world in education and other industries.

We conducted workshops all around Australia with leaders, bursars, library staff, teaching aids, office staff, IT, and maintenance staff (to name a few) all getting an opportunity to  have input into the framework. What we built was a best-practice framework for professional staff working in schools, which reflects the importance of their work.

Collect 360 degree feedback

Collect and reflect on feedback data. Feedback is collected from self-reflection, peers, supervisors, teachers, other staff.


Set goals based on your feedback

Set a S.M.A.R.T. development goal. After reflecting on feedback Support Staff come together to set tracked development goals following a S.M.A.R.T. outline – Specific, Measurable, Attainable, Realistic and Time-Bound.

Plan and track your development goals

In the EI portal Support Staff record reflections, activities they have tried, learnings gained from peers, and insights from coaching/mentoring conversations. All this is recorded as an achievement diary which can be printed and shared.


Measure your progress

Support Staff can, if they want, get progress feedback on the area they have been working on. A smaller set of surveys is used to get progress feedback. Support Staff can compare how they have progressed.

Engage with an “always on” approach

Support staff are a vital cog to the successful running of a school. As such, support staff should be continually improving so we’ve made the process simple and easy to do every year. Support staff start from the top again and discover what next to improve.


Enquire below and one of our team will provide you

with all the information you need

Here There!

If you have any question, send us an email and we'll get back to you, soon.

Not readable? Change text. captcha txt